Symphony Response to COVID-19 Pandemic

It is in the abundance of caution that I share Symphony’s strategy to react to the real risk of the COVID-19 pandemic that is plaguing the globe.  Our goal is to protect our team members and our residents from the potential spread of the virus.

– Tim

Communications, Policies, and Resources

Staff communications and policies

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July 2, 2020 – Travel Advisory and Updates

As things gradually re-open around us, Symphony has continued to remain in our Phase 1 plan across the footprint.  In addition, rising infection rates in many States has prompted Governor Cuomo to take action.  The result is a mandatory quarantine for all New Yorkers who have traveled to a high infectious state.

June 3, 2020 – Start of Phase 1 Reopening

Greetings Everyone – I’m excited to announce we will be moving into our Phase 1 reopening plans starting today.  Please remember that although we are beginning to relax some of our COVID-19 protocols, many of the risks are still present in our communities so remember to stay vigilant and keep one another safe.

May 18, 2020 – Reopening Plans – Phase 1

Symphony will implement a phased reopening plan as each State/County/Local Area permits.  Erie PA has begun to reopen while Erie County, NY  and the surrounding regions continue to move in a positive direction.  The latest news in Erie County, NY is that we’ve met 6 out of 7 of the prescribed goals to begin opening.  This is great news for us and the region.   

May 4, 2020 – Staff Memo #5

As we hear and see more and more news about opening back up across the nation, we find that Erie county continues to see a rise in COVID-19 cases. With the majority of our communities in this county, we asked ourselves last week: How and when will we change how we’ve been working? 

April 17, 2020 – Staff Memo #4

As we reach the end of our fifth week (yes, five weeks!) the COVID-19 task force and I thought we should reach out to everyone, share a few updates, and simply say keep up the great work, hang in there, and thank you for your continued support during these challenging times. 

March 24, 2020 – Tips for Working from Home

Most importantly, find what works for you to stay healthy and productive while working from home.  These tips are only suggestions. Share what does and doesn’t work for you. Support each other. We will get through this. 

March 20, 2020 – Resident Notice

Notice for posting in common areas or delivery door-to-door regarding actions to take in the event that residents or a family member, roommate, or friend believe they may have contracted the COVID-19 virus.

March 20, 2020 – Staff Memo #3

End of 1st week in “crisis operation mode.”  Updates regarding paid time off/sick time, office staffing, and ongoing adjustments to our process.

CDC “Stop the Spread” Flyer – English

Simple steps to help stop the spread of COVID-19 and other viruses.  May be posted in offices and public areas.

CDC “Stop the Spread” Flyer – Spanish

Simple steps to help stop the spread of COVID-19 and other viruses.  May be posted in offices and public areas.

March 15, 2020 – Staff Memo #2

After much consideration and discussion this weekend, the regional staff and I have decided to act decisively to the threat of the COVID-19 virus. All offices will be closed to the public, on site staffing will be cut to minimum levels, and personal contact will be limited effective immediately.

March 13, 2020 – Staff Memo #1

Our first action item as a company is to establish a task force whose responsibility it will be to monitor the global situation, our community footprint, and to keep us informed.  Initial recommendations on “stop the spread of germs” and how we will proactively prepare.